Shipping requirements for sales orders
If you attempt to ship an order and an exception exists, you must correct the exception to ship the order. This table shows the reason an order cannot be shipped and the solution required to correct the situation.
| Reason | Corrective Action |
|---|---|
| The order is not completed. | Research the order to determine why it was open. You may be required to ship the order at a later time. |
| The order is not approved. | Research the order to determine why it was not approved. You may be required to ship the order at a later time. |
| Serial or lot numbers not assigned. | Assign serial and lot numbers.
See Assigning serial numbers to orders during shipping and Assigning lot numbers to transfers during shipping. |
| The total quantity shipped is zero. | Merchandise must be received and allocated to the order before it can be shipped. |
| Freight charges are required but not assigned. | Research the order to determine why freight was waived. |
| The disposition is Ship complete, and the order is not complete. | You cannot ship until the order is complete. |
| The disposition is Tag & Hold. | Determine if the customer is ready to accept the order. If so, change the disposition, and then ship the order. |
| The order contains a restricted product. | Remove the restricted product from the order or override the restriction in Sales Order Entry. |