Sales Order Inquiry - Header overview
Use this tab to see general information about the order. You can also view Tender History, Credit Card Details, Ship To and Sold To information, and Reference information.
Expand the Credit Card Details section to view credit card details for the sales order. A list of the credit cards associated with the order are displayed in the grid. To view Authorization Details, locate the appropriate order in the grid and expand the record.
Two response fields display information captured from the credit card processor (CenPOS) response file:
- The date and time the transaction response was sent
- The actual reason codes for denial
These fields are informational only. You can use these fields for audit history or for troubleshooting. For example, if you are troubleshooting, you can collect this response code and the codes noted in the CenPOS Virtual Terminal, and then contact CenPOS support for help interpreting the codes.