Suspending and retrieving an order

If you are working on an order and must leave the order open to start another order, you can suspend the first order. For example, a customer starts to place an order and then stops to answer the phonel. You can suspend the order and help the next person in line until the first customer is available. Or, counter personnel can place the order and then suspend it so the cashier can access the order to accept tender.

You can also suspend an order if you must confirm information before finishing an order. For example, if a product restriction error occurs on an order, you can suspend the order to confirm that the Product Restriction Setup records are correct. Otherwise, you must address the error before you finish the order.

  1. With the current order selected in Sales Order Entry, click Suspend.
  2. In the Suspend Order window, select the Suspend Order option. If you are suspending a Counter Sale Order, the Suspend Order option is selected automatically. You must either suspend or tender the order to exit.
  3. Optionally, select Print Pick Ticket and enter the necessary printer information. Click OK.
  4. Start a new order.
  5. Select Sales > Entry > Order.
  6. Select the Maintain Order mode and specify the suspended order number and click Next.
  7. Finish the order.