Writing off an overpayment

If a customer pays you more than the amount required to pay a debt in full, you can mark the invoice as paid in full and write off the overpayment.

  1. Select Customer > Entry > Cash Receipt.
  2. Click OK to open a journal.
  3. Select the payment method in the Type field.
  4. Follow the instructions for the payment type until you are ready to apply the payment to the overpaid invoice.
  5. In the Invoice grid, select the invoice that was overpaid.
  6. Click Paid In Full.
  7. In the Apply Amt field, specify the amount to be applied to the invoice.
  8. Press Tab or Enter.
  9. Specify the write-off amounts and accounts.
  10. Click OK.
  11. Specify a discount amount, if applicable.
  12. When you have finished applying the payment, click Save.
  13. If the proof amount is zero, click Yes to indicate you are ready to update.
  14. If the proof amount is not zero, specify a reference and then click OK.