Reauthorizing a credit card on authorization hold

You can reauthorize a credit card for an order if the order is put on authorization hold. You can manually process a specific hold using Sales Credit Release Inquiry. You can also reauthorize a credit card that did not process correctly or select and charge the order to a different credit card.

Select Sales > Inquiry > Credit Release.
Use the Search pane to select the customer.
In the Approval field, specify a to process an order on authorization hold. Specify f to reauthorize credit cards that failed to process correctly.

The recommended values are a and f. The values you defined as the Credit Card Hold Code in SA Administrator Options may differ.
Clear the Only Orders with a Shipped Qty option.
Click Search.
In the grid, select the order you must reauthorize.
In Actions, select Credit Card History.
In the Credit Card grid, select and expand the credit card record.
In the Authorize section, you can:
- Complete an authorization or reauthorize the card. Click Send Authorization Request. In Hold for Authorization?, click Yes to wait for authorization.
- Charge the order to a different credit card. In Credit Card #, click Lookup and select a different card. You can only select from a similar payment type and card type. When the different card is displayed in the Credit Card field, click Send Authorization Request.
- Add a credit card that is not yet in the system. You can select this card from the Credit Card # list. Click Add New Card to connect you to the CenPOS web browser, Manage Token form.
Complete all required fields similar to adding a new credit card during sales order entry. If the transaction is approved, a message is displayed: Card Approved ************<last four digits>. If the card is denied, you must contact the bank to determine why a credit card was denied.