Entering a core return

When a customer returns a core, the customer receives a refund of the charges assessed on the original order for the core product. Core charges are assigned to products in Product Setupand are not associated with remanufactured core products.

  1. Select Sales > Entry > Order.
  2. Specify Return Merchandise in the Order Type list.
  3. Complete the remaining fields in the Order Information section and click Next.
  4. Specify a Return Adjust Reason.
  5. Specify an invoice number. The invoice number must be for a Stock Order (SO), Counter Sale (CS), Blanket Release (BR), or Direct Order (DO) order that has been invoiced. Optionally, leave the Invoice # field blank to create a miscellaneous credit (MC).
  6. Click Submit.
  7. Select Line Entry > Advanced.
  8. Specify the product from the original invoice that contained the core charge and quantity returned.
  9. Click Add.
  10. In the Returns view, complete the required information and click Submit.
  11. In Core Return, specify either Core Allocation or Core Buy, and click Submit.
  12. Specify the quantity returned.
  13. Click Taxes & Totals or Collect Payment to open the this view, or Finish to complete the return.