Entering a quote order

A quote order (QU) is a formal verification to your customer of any verbal agreement. You can convert a QU to a stock order (SO), blanket order (BL), or future order (FO). You can record it as lost business. QUs do not affect inventory.

Note: To create a quote order that contains a restricted product and requires a restriction override, use Sales Order Entry. If you use Sales Customer Pricing Inquiry, the quote is created, but the restricted product is not included and the price record is not applied. You must maintain the quote in Sales Order Entry to override the product restriction and adjust the price in the Pricing view. See overriding the product restriction.

When you are negotiating with customers, you might quote prices on products or entire orders. There are two common situations in which you would quote prices or orders for a customer:

  • You and the customer agree on a price for a product for a set period of time.
  • A customer is asking for a price quote on an item or a group of items. They are not sure if they will order any of the items.

For second situation, you would enter a QU in Sales Order Entry. If the customer is inquiring on prices or availability, you do not want to reserve inventory. QUs do not reserve inventory or update any files. If the customer decides to place the order, you can copy the QU to a SO and reserve inventory. If the customer does not order the products, the order is automatically canceled when the system date equals the cancel date. It can also be canceled when you run Sales Entry Processing Cancel/Convert Orders Report.

  1. Select Sales > Entry > Order.
  2. Select Quote in the Order Type field.
  3. Complete the remaining fields on the Initiate page, and then click Next.
  4. Specify a lost business reason if you are entering the QU as lost business from a verbal agreement, and then click Submit.
    To enter the order without specifying a lost business reason, click Submit.
  5. Click Customer Order Settings.
  6. Specify a cancel date, and then click Save.
  7. Click the back arrow to access line entry.
  8. Add products to the quote order.
  9. Finish the order.