Unshipping sales orders

To change line items on an order in Sales Shipping Feedback Entry, the order must be in Stage 1 (Ordered) or Stage 2 (Picked). Use these instructions to return an order in Stage 3 (Shipped) to Stage 2 (Picked).

You cannot unship orders that were shipped through a shipping interface.

  1. Select Sales > Entry > Shipping Feedback.
  2. Click Quick Ship.
  3. Specify the number of the order
  4. Click Ship/Unship to unship the order.
  5. Click OK to acknowledge that the order was returned to the picked stage.